Salon Secretary

Job Description

The Salon Secretary serves as the primary face and voice of the salon, managing the front desk operations to ensure a premium client experience and smooth daily scheduling. This role coordinates client check-ins and check-outs, handles bookings, manages stylist calendars, and keeps the front lounge and retail areas pristine to maximize booking capacity.

Key Responsibilities

• 1. Client Reception & HospitalityWarm Welcome:
• Greet clients enthusiastically upon arrival, manage the lounge area, offer refreshments, and notify beauty professionals when their clients arrive.Communication Hub: Answer incoming phone calls, respond to booking emails, handle social media direct messages, and act as the main link between clients and stylists.Premium Checkout: Bid clients a warm farewell, gather quick feedback on their service, pre-book their next appointment, and thank them for their visit.
• 2. Scheduling & Calendar ManagementAppointment Booking:
• Manage the salon's digital scheduling system, log appointments accurately, and optimize stylist calendars to prevent dead time.Confirmation & Adjustments: Send appointment reminders, manage the daily cancellation standby list, and rearrange bookings smoothly when schedules shift.
• 3. Transactions & Retail SalesPayment Processing:
• ess cash, credit card, and mobile payments using the salon Point of Sale (POS) system, activate gift cards, and balance the cash drawer.Retail Promotion: Inform clients about ongoing salon packages, cross-sell retail hair and beauty products, and maintain neat inventory displays.
• 4. Admin & Front Desk MaintenanceOrganization:
• Keep the reception desk, retail shelves, and entryway clean, organized, and stocked with updated menus and marketing brochures.Opening/Closing: Execute basic opening and closing checklists, including running end-of-day sales reports and securing cash drops.

Requirements

• Experience: 5+ years of experience in a receptionist, front desk, administrative, or retail customer service role (previous salon or spa experience is highly preferred).
• Education: High school diploma or equivalent qualification.
• Availability: Flexibility to work standard peak salon hours, including Saturdays, late evenings, and busy holiday seasons.
• Presentation: Adherence to salon grooming guidelines and a polished, professional presence that reflects the brand's aesthetic.

Required Skills