Job Description

We are seeking a skilled IT Technical Support Professional – ERP to join our team. The ideal candidate will be responsible for providing technical support, troubleshooting, and maintenance for our Enterprise Resource Planning (ERP) system. You will play a key role in ensuring the smooth functioning of ERP applications, assisting users, and optimizing system performance.

• Provide technical support for ERP users, including troubleshooting software and system issues.
• Assist in ERP implementation, configuration, and upgrades as required.
• Work with various departments to understand business processes and optimize ERP functionality.
• Identify and resolve system errors, bugs, and performance issues.
• Provide training and guidance to end-users on ERP features and best practices.
• Collaborate with IT teams and vendors for system enhancements and integrations.
• Monitor ERP system security, backups, and data integrity.
• Document technical issues, solutions, and user manuals for future reference.
• Stay updated with the latest ERP trends, updates, and technologies.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and collaborate with cross-functional teams.
• Experience in training users and providing documentation is a plus.
• Strong knowledge of ERP systems

Skill set

• Ability to work in shifts
• Hard working
• Problem Solving
• Situation Handling