Job Description

• Managing the reservations team and leading by example.
• Meeting and greeting all customers on arrival.
• Recruiting and training reservations staff on all systems and procedures.
• Creating and scheduling staff rotas, taking into account the requirements of the business in
busy and quiet periods.
• Taking reservations over the phone and through Opentable the online system, ensuring all bookings are recorded correctly.
• Taking responsibility for all reservations, making sure all enquires are followed up and documented on the system.
• Answering the phone to all external calls.
• Maintaining relationships with key clients & VIP’s, ensuring management are aware of any bookings.
• Dealing with clients to ascertain their events requirements i.e. Itinerary, events requirements, food and drink requirements etc.
• Ensuring all of the team (front of house & kitchen) is fully aware of event bookings, current
and future.
• Review operating practices for the reception team and implement improvements where
necessary.
• Liaising with the Management Team and Kitchen to ensure all departments are up to speed
with daily bookings.
• Put forward ideas with regards to targeting potential customers, building relationships with
key clients & VIPs & promoting new business.

Skill set

• Communication Skill
• Data Center
• Decision making