Job Description

• Plan, direct, and oversee operational activities to ensure smooth business functioning.

• Implement operational policies, procedures, and best practices for efficiency.

• Supervise and guide department heads/teams to achieve performance targets.

• Manage budgets, control costs, and monitor financial performance of operations.

• Identify areas for process improvement and implement solutions.

• Ensure compliance with company policies, legal requirements, and industry regulations.

• Monitor quality standards across services/products and ensure customer satisfaction.

• Prepare operational reports and present performance updates to senior management.

• Liaise with vendors, clients, and stakeholders for smooth business operations.

• Drive employee engagement, training, and development to build strong teams.

Skill set

• Leadership
• People Management
• Organizational Skill
• Communication and interpersonal skills
• Problem Solving
• MS Office