Job Description

Barista

Reporting To: Head Barista
Department: Food and Beverage

Duties and Responsibilities

• Greet all customers and present the beverage menu.

• Discuss beverage items, make suggestions, and answer inquiries.

• Describe current beverages and new products to customers and staff.

• Process customer orders accurately.

• Operate coffee-making equipment.

• Prepare and present beverages according to established recipes and presentation standards.

• Serve prepared food items such as muffins and cakes.

• Prepare and pack coffee bean purchases for customers.

• Collect and process payments, including cash, credit, and debit cards.

• Comply with health, safety, and hygiene guidelines and regulations.

• Ensure service stations are well-stocked.

• Maintain a clean and hygienic work area.

• Dismantle and clean machinery as needed.

• Display coffee merchandise in an attractive and functional manner.

• Monitor and order inventory.

• Stock inventory according to storage requirements.

• Complete opening and closing duties for each shift.

Key Skills and Competencies

• Sense of urgency

• High energy level

• Organizational ability

• Customer service orientation

• Communication skills

• Teamwork

• Honesty and integrity

• Reliability

• Stress tolerance

Education & Experience

• High school diploma (minimum).

• Basic latte art knowledge.

• High-volume experience with coffee-making equipment.

• Working knowledge of all coffee types and standard beverage recipes.

• Basic numeracy and money-handling skills.

• Fluency in required language (reading and speaking).

• Ability to stand for long hours.

• Ability to lift and carry moderate amounts of weight.

Skill set

• Brewing
• Customer Relationship Management
• Friendly Attitude
• Multi-tasking
• Time Management