Carreo International

Job Description

Reporting To: Restaurant Manager
Department: Food and Beverage

Assume responsibility for all aspects of coffee production.
Complete and oversee all daily operations of the coffee bar.
Oversee all barista employees, including training, discipline, and commendation.
Manage baristas' customer service, beverage preparation, and operational procedures.
Contribute ideas for operational flow to achieve target sales and profitability.
Be "on-call" to respond to problems or fill in when needed.
Cultivate a professional, friendly, and efficient work environment.
Lead barista meetings.
Train staff to maintain and uphold all company and café policies.
Create a superior café experience through customer service and beverage presentation.
Ensure all projects and responsibilities are completed efficiently.
Handle customer complaints with professionalism and tact.
Manage barista breaks and ensure proper staffing.
Solve problems proactively to benefit the café and company.

Excellent communication and teaching skills.
Passion for coffee with strong knowledge of the industry.
Ability to maintain a calm, professional demeanor at all times.
Proactive approach to problem-solving and staff management.
High degree of ethics and customer service.
Strong time management skills and ability to work independently.
Highly organized and detail-oriented.
Adaptability and creative troubleshooting skills.
Strong leadership capabilities and teamwork skills.
Minimum 3 years of experience in specialty coffee.
Understanding of high-functioning coffee bar operations.
Passion for small business and quality products.
Ability to model barista skills, customer service, and enthusiasm for coffee knowledge.
Previous management experience.
Ability to multitask and work effectively under pressure.