Job Description

The Guest Service Associate (GSA) – is responsible for welcoming guests, managing reservations, and ensuring a seamless dining experience. This role requires excellent communication skills, a warm personality, and the ability to handle guest inquiries professionally. The GSA plays a key role in enhancing guest satisfaction and upholding the restaurant’s service standards.

Guest Reception & Seating:

• Greet guests warmly upon arrival and escort them to their tables.
• Manage reservations and walk-ins efficiently to optimize seating arrangements.
• Maintain a professional and friendly demeanor to create a welcoming atmosphere.

Reservation & Guest Management:

• Handle booking inquiries via phone, email, and online platforms.
• Confirm reservations and manage waitlists during peak hours.
• Address special requests, such as birthday celebrations or dietary preferences.

Customer Service & Interaction:

• Provide guests with information about the menu, specials, and restaurant services.
• Handle guest concerns and complaints professionally, ensuring quick resolution.
• Assist in upselling promotions or special events to enhance the dining experience.

Coordination & Communication:

• Work closely with the restaurant team (servers, chefs, and managers) to ensure smooth operations.
• Relay guest preferences and feedback to the relevant departments.
• Maintain cleanliness and organization at the front desk or reception area.

Billing & Administrative Duties:

• Assist with processing payments, generating bills, and handling invoices when required.
• Maintain accurate records of reservations, guest preferences, and feedback.
• Follow restaurant policies, health, and safety regulations.

Skill set

• Ability to work in shifts
• Decision making
• Enthusiastic
• Excellent communication skills
• Guest Relationship Management
• Multi-tasking
• Positive attitude